KHT Aviation Recruitment

Job description
- Sales activities (both indoor/outdoor) to cargo agents to fulfill capacity of flights.

- Approach potential customers, maintain good relationship with regular accounts, accomplish Sales strategy based on guideline & discussion with Manager.

- Working on proper Pricing scheme to ensure Revenue & Profit which company/manager require.

- Dig out information in market: market rates, competitor’s rates, competitor activities, get feedback from customers on pricing & market situation.

- Input data of shipments (CW, GW, Selling rates) on CMS & submit to Manager on time.

- Submit weekly, monthly Sales report to Manager.

- Update Sales Reports & submit to finance team with copy to Manager.

- Handle Booking reservation on system.

- Sending booking confirmation & rate confirmation to customers.

- Tracing/tracking shipments & update to customers.

- Handle claim process for customers & submit claim on system/to principal.

- Solving irregularity (offload, missing, damage, no-show, changing information…)

- Compliance to ensure cargo bookings are in line with regulation, policy of principals & manager.

- Monitor outstanding debt with customers to ensure payments for company on time.

- Coordinate closely with finance team & pushing outstanding debt based on credit term company’s policy.

- Take care and build-up good relationships with customers, cargo agents

- Receive and handle all requests of customers

- Follow up the shipment, tracing and update status of shipments from shipment’s acceptance to arrival

- Support accountant for summarization shipments’ data, update tonnage on Cargo sales report weekly and monthly

- Maintain and expand business in the assigned area.

- Negotiate agreements and resolves potential issues or problems with clients.

- To ensure existing and potential customers are aware of KHT’s products and services, are serviced to their satisfaction and are motivated to use.

- Create awareness of all the products and services in the area to magnify market influence and generate future sales

- Develop sales network and price structure to attain targets and increase revenues including visit to the customers.
- Implement customer service procedures to ensure customer satisfaction.

- Prepare Sales activities reports such as Sales performance report/ Contract

- Involve in business strategies with Sales Supervisor/ Sales Manager

- Other duties to be assigned in specific situation.

- Channel of report: directly to Manager

Knowledge and skill essential
- Qualification: Bachelor Degree of Foreign Economics or related field

- Experience & Knowledge

+ At least two years of forwarder or air cargo job

+ Have good Knowledge of air cargo industry, cargo market

+ Can do the tariff, booking system, good communicate with customers.

+ Able to write the quotation, email in English.

+ Can work OT & flexible in working time

+ Can work hard at every situation

+ Have knowledge about cargo market, cargo agents

+ Can write email in English, good English speaking.

+ English communication in 4 skills

- Soft skill required

+ Flexible

+ Mature

+ Aggressive

+ Hard working

+ Supportive

+ Teamwork

+ Good communication

+ Good cooperation

+ Good compliance

+ Strong at explanation

+ Problem solving skill

+ Confident

+ Faithful

- Technology: MS Word, excel, power points, outlook, internet, email, booking system.

- Language

+ Fluent in Vietnamese

+ Good in English (writing, speaking and listening)

- Special requirement

+ Can handle many tasks at the same time

+ Complete unscheduled deadline

+ Skillful communication with airlines and customers

Location of work
The working location is mostly around Tan Son Nhat airport and near cargo terminal.

Minimum performance standards
- Report regularly & directly to Cargo Manager.

- Make mistakes in cargo sales skills less than 10% of monthly.

- Right person to do the right job

- Good communication and coordination with co-workers and Manager